It is important to us to help you with your problem as quickly as possible. To keep your waiting time short, please proceed as follows:

1. consult the documentation first

There are already instructions for many functions in the Helpdesk and new ones are being added all the time. Use the search function, the topic selection or start at the Frequently Asked Questions (FAQ). Often your question can be answered that way and you don't even have to contact us. The helpdesk is available 24/7.

2. contact us then (phone, e-mail)

Personal support is very important to Softpulse. Therefore, we ask you to have the following information ready when you contact us:

• your customer number
• the application (web app or mobile app)
• a detailed description of your problem (What did you want to do when the problem occurred?, What is not working now?, What have you already tried to solve it?)

Response times

If you can't reach us on the phone, we are already busy with customer enquiries. In this case, simply send us your enquiry via the contact form.

We endeavour to answer all enquiries by e-mail within 24 hours. If it exceptionally takes longer, please be patient. Please note:

• Your request will never be ignored, so please do not submit a new request on the same topic.
• check your spam folder to see if our emails have ended up there; whitelist our domain softpulse.appif so.
• always reply to the original email/ticket

Social media

We maintain several social media profiles. On Twitter you can get important updates about Softpulse, and on Reddit you can exchange ideas with the Softpulse community.